Privacy Policy

Privacy Policy (GDPR-Compliant)

Effective Date: 01 May 2025
Last Updated: 01 May 2025

My Family Assistant is committed to protecting your privacy and handling your personal data responsibly. This policy explains how we collect, use, and protect your information in compliance with the General Data Protection Regulation (GDPR) and other applicable privacy laws.

1. Who We Are

My Family Assistant provides personal assistant services to clients. For the purposes of data protection laws, we are the Data Controller of your personal information.

Contact Details:
Email: Hello@myfamilyassistant.ch
Phone: +41 78 262 40 13

2. What Information We Collect

We may collect and process the following data:

Identity Data: Name, title, and contact details
Service Data: Task requirements, scheduling, preferences
Billing Data: Payment details and invoice history
Communication Data: Emails, calls, and task updates
Technical Data: IP address, browser type, cookies, and usage analytics

3. How We Use Your Information

We use your personal data to:

Deliver and manage personal assistant services
Communicate task updates and scheduling
Process payments and generate invoices
Comply with legal obligations

We only collect data necessary for these purposes and retain it only as long as required.

4. Legal Basis for Processing

We process your personal data based on:

Contractual necessity (to provide services)
Legal obligation (to comply with applicable laws)

You may withdraw your consent at any time.

5. Your Rights Under GDPR

You have the right to:

Access the personal data we hold about you
Request correction or deletion
Object to or restrict processing
Request data portability
Lodge a complaint with a data protection authority

To exercise your rights, contact us at Hello@myfamilyassistant.ch

6. Data Sharing and Storage

We do not sell or rent your personal information. We may share data with:

Service providers (e.g., booking tools, payment processors) under strict confidentiality
Legal authorities if required by law

All data is stored securely and protected against unauthorized access.

7. Data Retention

We retain personal data only for as long as necessary to:

Fulfill the purposes we collected it for
Comply with legal, tax, and accounting obligations

We delete all your information as soon as you are no longer a Client.

8. Cookies and Website Usage

If you use our website, it may use cookies to improve your experience.

What are cookies?
Cookies are small text files stored on your device to help websites function properly and gather information about usage.

Types of cookies we may use:

Necessary Cookies: Enable core site functions
Analytics Cookies: Help us understand how visitors use our site
Functionality Cookies: Remember your preferences

You can manage or disable cookies in your browser settings.

9. Changes to This Policy

We may update this Privacy Policy periodically. The most recent version will always be available on our website or sent to you upon request.

10. Contact

If you have any questions or wish to exercise your rights, please contact us.